Frequently Asked Questions
Everything you need to know about shopping pre-owned luxury.
How do you guarantee the authenticity of your items?
Every item at AFF Luxury Consignment undergoes a rigorous multi-point inspection by our in-house experts. We also utilize advanced technology and third-party authentication services to ensure every piece is 100% genuine before it is listed.
What condition can I expect from your luxury goods?
We use a standardized grading system ranging from 'New with Tags' to 'Gently Loved.' Each product page includes detailed descriptions and high-resolution photographs highlighting any specific signs of wear.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location. Please note that international customers are responsible for any applicable customs duties or taxes.
What is your return policy?
Due to the unique nature of high-end consignment, all sales are final. However, if an item is found to be significantly not as described or if there is a concern regarding authenticity, please contact our concierge team within 3 days of delivery.
How can I sell my designer items with AFF?
Consigning with us is simple. You can submit photos of your items through our online portal for a preliminary quote. Once approved, we provide a prepaid shipping label, and you will receive payment once your item sells.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to buy now and pay over time for your favorite luxury pieces.